4dlover is committed to protecting the personal data of every player on our platform. This Privacy Policy explains what data we collect, why we collect it, how it is used and stored, who it may be shared with, and what rights you hold as a data subject — in plain English, with full transparency.
At a Glance — What This Policy Covers
We collect only data that is necessary to operate the 4dlover platform securely and in compliance with our licensing obligations. We do not sell your personal data to third parties, and we do not use it for purposes beyond those described in this Policy.
4dlover ("we", "us", "our", "Platform") operates the online casino and sports betting website accessible at https://4dlover.cam. As a platform that processes personal data in connection with account registration, identity verification, financial transactions, and ongoing service delivery, 4dlover takes its data protection obligations seriously.
This Privacy Policy applies to all personal data collected from individuals ("you", "User", "Player") who interact with the 4dlover Platform in any capacity — including as registered account holders, visitors to the website, support service users, and recipients of marketing communications. It sets out our practices with respect to the collection, use, storage, sharing, and protection of personal data in accordance with applicable international data protection standards.
By registering an account or using the 4dlover Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree, you should not use the Platform.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy. In the event of any inconsistency between this Policy and those documents specifically regarding data processing, this Privacy Policy shall prevail.
| Term | Meaning |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person — including name, email address, identity document number, IP address, device identifiers, and financial data. |
| Processing | Any operation performed on personal data — including collection, recording, storage, retrieval, use, disclosure, or deletion. |
| Data Controller | 4dlover, as the entity that determines the purposes and means of processing personal data collected through the Platform. |
| Data Processor | Any third-party service provider that processes personal data on 4dlover's behalf under written instruction and contractual data protection obligations. |
| Consent | A freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data for a stated purpose. |
| KYC Data | Identity documents, proof of address, and selfie photographs collected for Know Your Customer verification purposes. |
| Cookies | Small data files stored on a user's device by a web browser, used to retain session information, preferences, and usage analytics. |
4dlover collects the following categories of personal data from Players, depending on the stage of their interaction with the Platform:
Data Minimisation: 4dlover collects only the personal data that is strictly necessary for the purposes described in this Policy. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health data unless specifically required for responsible gambling compliance purposes.
We collect personal data through the following methods:
4dlover processes personal data for the following purposes:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and maintenance | Registration data, technical data | Contract performance |
| Identity verification (KYC) | KYC data, registration data | Legal obligation / Contract |
| Payment processing and fraud prevention | Financial data, technical data | Contract / Legitimate interest |
| AML monitoring and regulatory compliance | Financial data, transaction logs | Legal obligation |
| Customer support and dispute resolution | Communications data, registration data | Contract / Legitimate interest |
| Responsible gambling monitoring | Usage data, betting history | Legal obligation / Legitimate interest |
| Platform improvement and analytics | Technical data, usage data | Legitimate interest |
| Marketing communications (where opted in) | Registration data, preferences | Consent |
| Security monitoring and incident response | Technical data, session logs | Legitimate interest |
4dlover processes personal data under one or more of the following legal bases, consistent with applicable data protection legislation:
4dlover does not sell, rent, or trade personal data to any third party for marketing or commercial purposes. We share personal data only in the following circumstances and only to the extent necessary:
All third parties with whom personal data is shared are contractually obligated to process that data only for the specified purpose, maintain appropriate security standards, and comply with applicable data protection requirements.
4dlover retains personal data for as long as is necessary to fulfil the purpose for which it was collected, and for such additional periods as are required by legal, regulatory, or licensing obligations. The following general retention guidelines apply:
| Data Category | Typical Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Regulatory / AML obligation |
| KYC documents | Duration of account + 5 years post-closure | Licensing / AML requirement |
| Transaction records | Minimum 5 years from transaction date | Financial regulatory obligation |
| Support communications | 3 years from last interaction | Legitimate interest / dispute resolution |
| Marketing preferences | Until consent withdrawn or account closed | Consent-based |
| Technical / session logs | Up to 12 months | Security / fraud monitoring |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our internal data lifecycle management procedures.
4dlover uses cookies and similar tracking technologies to ensure the Platform functions correctly, to understand how users interact with our services, and — where consent is provided — to deliver personalised content and relevant marketing. The following cookie categories are used:
You may manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect Platform functionality. Most modern browsers allow you to block or delete cookies — consult your browser's help documentation for instructions specific to your browser type.
4dlover implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes, but is not limited to:
While 4dlover takes all reasonable steps to secure personal data, no transmission over the internet or electronic storage method is entirely risk-free. Players are encouraged to maintain the security of their own accounts by using strong passwords, not sharing login credentials, and reporting any suspected unauthorised access immediately via our support team.
Subject to applicable data protection law and any overriding legal obligations (such as AML record-keeping requirements), you hold the following rights with respect to your personal data held by 4dlover:
Request a copy of the personal data we hold about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data held in your account profile.
Request deletion of personal data where processing is no longer necessary, subject to legal retention obligations.
Request that we temporarily restrict processing of your data while accuracy or lawfulness is under review.
Request your personal data in a structured, machine-readable format for transfer to another service provider.
Object to processing based on legitimate interests, including direct marketing. Objection to marketing is always honoured immediately.
Withdraw consent for consent-based processing (e.g., marketing) at any time without affecting prior lawful processing.
Lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed.
To exercise any of the above rights, please contact our Data Protection team via live chat on the Platform or by email at [email protected]. We will respond to all requests within 30 days. In complex cases, this period may be extended by a further 60 days with prior notification.
The 4dlover Platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from an individual under this age threshold, we will immediately suspend the associated account, delete all personal data relating to that individual (subject to any mandatory retention obligations), and refund deposits through the standard reversal process.
If you believe that a minor has registered an account or provided personal data to 4dlover, please notify us immediately via the live chat support function on the Platform or at the email address noted in Section 16. We treat reports of underage account usage as a priority compliance matter and will investigate promptly.
The 4dlover Platform may contain references to, or be integrated with, third-party services — including payment providers, game studios, and analytics platforms. While we apply contractual data protection obligations to all processors we engage, 4dlover is not responsible for the privacy practices of third-party services that operate under their own independent privacy frameworks.
We recommend that you review the privacy policies of any third-party services you interact with directly — including your chosen payment method provider (e.g., Touch 'n Go eWallet, Boost, GrabPay, or your online banking portal for Maybank, CIMB, Public Bank, or Hong Leong Bank) — to understand their data handling practices independently of this Policy.
As an internationally operated online gaming platform, personal data processed by 4dlover may be transferred to, and stored in, jurisdictions outside Malaysia. This includes transfers to countries where our server infrastructure, KYC verification partners, payment processors, or game studio partners are based.
Where such transfers occur, 4dlover ensures that appropriate safeguards are in place — including contractual data protection clauses, certification schemes, or equivalent protective mechanisms — to ensure that the level of protection afforded to your personal data is not diminished as a result of the international transfer.
4dlover reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they affect how we process your personal data in a substantive way — we will notify you via your registered email address and/or a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this Policy reflects the most recent revision. Your continued use of the Platform following the effective date of any amended Policy constitutes your acknowledgement of and agreement to the updated terms. If you disagree with the revised Policy, you should cease using the Platform and may request account closure.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a data protection complaint, please contact our support and compliance team through any of the following channels:
| Channel | Details | Response Target |
|---|---|---|
| Live Chat | Available directly on the 4dlover Platform — fastest method; request to speak to the Data Protection team | Under 5 minutes |
| [email protected] (plain text — not a clickable link) | Within 30 days | |
| Available via Platform — available in English, Bahasa Melayu, and Chinese 24/7 | Under 10 minutes |
When submitting a data rights request, please include your registered account username and email address so that we can verify your identity before processing the request. We may request additional verification for sensitive requests such as data deletion or full account data export.
Six key principles that underpin our approach to data protection across the entire 4dlover platform.
Every data transmission between your device and 4dlover servers is protected with enterprise-grade SSL/TLS encryption — the same standard used by major financial institutions.
4dlover does not sell, rent, or trade your personal data to advertisers or data brokers under any circumstances. Your information exists only to operate your account and comply with our obligations.
You can request a copy of your data, correct inaccuracies, request deletion, or withdraw marketing consent at any time — directly through our 24/7 live support team.
KYC documents, financial data, and account credentials are encrypted at rest using secure hashing and storage protocols — not stored in plain text at any stage.
Only essential cookies are activated by default. Functional, analytics, and marketing cookies require your explicit consent and can be managed or withdrawn at any time through your browser settings.
We do not knowingly collect or retain personal data from individuals under 21. All accounts found to belong to minors are immediately suspended and data is deleted subject to regulatory retention rules.
Now that you understand how 4dlover handles your data — with transparency, security, and respect — return to the homepage and explore our full range of games, sports betting, and 4D lottery, or check our FAQ for common questions.
For players aged 21 and above only. Gambling involves financial risk. Please play responsibly.